এই নীতি কেৱল ইংৰাজীত প্ৰকাশিত। ইংৰাজী সংস্কৰণটোৱেই প্ৰযোজ্য হ’ব।
Refund & Cancellation Policy
1. Overview
NearQo listing fees are one-time, duration-based payments. There are no subscriptions and no auto-renewals, and NearQo never takes a commission on your sales. You buy a plan first; each plan gives one listing (a bundle gives several). A listing goes live when our team approves it, and its period counts from the approval date. It simply becomes inactive when that period ends.
2. Plans Stay on Your Account
Your payment is never lost to a review decision. If we reject a listing, or you delete it before it is approved, its plan goes back to your account so you can post a listing later for approval.
- A plan can be used up to its "use by" date shown in My Account → My plans.
- Edits to a live listing are also reviewed; while they wait, the listing stays live as it was.
3. When Refunds Apply
- Review delay: If a listing you submitted is not reviewed by our team within 7 business days, you are entitled to a full refund of its plan.
- Technical failure: If you were charged but the plan did not appear on your account due to a system error, we will issue a full refund within 5–7 business days.
- Duplicate payment: Accidental double payments will be refunded in full upon verification.
4. When Refunds Do Not Apply
- The listing was approved and displayed on the board (even partially).
- The listing was removed because it violated our Terms & Conditions.
- A change-of-mind request after the listing has been approved.
- Boost (featured placement): it starts the moment you pay, so it isn't refunded once it has started — unless it couldn't run because of a problem on our side.
5. Cancellation by User
You can delete your listing at any time from your account dashboard. Deleting a listing that is still waiting for approval returns its plan to your account. No refund is issued for deleting a listing that has already been approved, and its remaining days are not carried over.
6. Cancellation by NearQo
If we remove your listing for policy violations, no refund is provided. If we remove your listing for any other operational reason, a full refund will be issued.
7. How to Request a Refund
Email support@nearqo.in with your registered email and transaction ID. Refunds are handled by NearQo, Sibsagar, Assam. We aim to respond within 48 hours and process eligible refunds within 5–7 business days via the original payment method (Cashfree, Razorpay or PayPal). For every refund you'll receive a credit note by email; it is also listed under My Account → Payments.
8. Contact
For refund or cancellation queries, reach us at support@nearqo.in.